Return & Refund Policy

At LumaHex, we want you to love your purchase. If you're not completely satisfied, we're here to help.

30-Day Returns

We accept returns within 30 days of delivery for eligible items.

To qualify for a return:

• Items must be unused and in their original condition.

• Products must be returned in their original packaging.

• Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products.

• Items marked as final sale.

• Products that have been used, damaged, or altered after delivery.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue. We'll work quickly to make it right.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

We recommend using a trackable shipping service, as LumaHex is not responsible for returns lost in transit.

Refunds

Once your return is received and inspected, we'll notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original method of payment within 5–10 business days, depending on your financial institution.

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has entered fulfillment, it can no longer be canceled and must follow the return process outlined above.

Thank you for shopping with LumaHex.